Voice agent + speed-to-lead pipeline that picks up every call in under 3 seconds
A sector-leading service business was losing leads at the very first touchpoint — missed calls, slow callbacks, inconsistent qualifying. We deployed a voice agent that picks up every call and a speed-to-lead pipeline that routes the right ones to humans instantly.
Industry-Leading Service Provider
<3s
Avg pickup
from 4 min
94%
Calls answered
from 61%
71
Qualified leads / mo
from 48
The challenge
Inbound calls were the highest-intent channel but conversion was leaking everywhere — missed calls, multi-hour callbacks, inconsistent qualifying scripts.
What we did
- →Trained a voice agent on the company's services, pricing rules, and qualifying criteria.
- →Wired the agent into the phone system so it picks up in under 3 seconds, qualifies, and either books or escalates.
- →Built a speed-to-lead pipeline that routes urgent or high-value calls to human reps in real time.
Outcomes
- ✓Pickup time dropped to under 3 seconds, 24/7.
- ✓94% of inbound calls answered (vs. previous miss rate).
- ✓47% more qualified leads delivered to the human sales team.