Where the money leaks
The front desk does what it can, but it can't check in a family, charge an extra and pick up the phone at the same time.
- After-hours requests that end up on Booking.
- 15–20% commission on every OTA reservation.
- No-shows and last-minute cancellations with no time to resell.
- Upsells never offered: late check-out, parking, spa.

